RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We can only accommodate exchanges for damaged or defective items, and not for change of mind. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at mymailbox.de@gmail.com.

If your return is accepted, we’ll send you a return shipping label or gift card to the value of your order, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at mymailbox.de@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

You acknowledge that the Products, when printed, may vary from the Content as displayed on-screen, such as due to how computers display colors. Such deviation between on-screen Content and physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.

Unfortunately, we cannot accept returns on sale items or gift cards.

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order.

Criteria for Lost Orders

Before contacting us about a lost order, please confirm the following:

The shipping address provided is correct and complete.
You have contacted their local post office or the shipping carrier to attempt to locate the order.
The order is not marked as delivered by the shipping carrier.
Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).
There are no recent updates from the shipping carrier in the tracking link.

Un-delivered / Returned to Sender

For orders that are returned to the sender, get in touch with us (no later than 30 days from the estimated delivery date) so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

Wrong Address: If you provide an address deemed insufficient by the courier, the shipment will be returned and disposed of properly. If you wish to place a new order with an updated address, you will be responsible for the full cost of the new order.
Rejected by the Recipient: If you refuse the shipment upon delivery, it will be returned and disposed of safely. If you wish to place a new order with an updated address, you will be responsible for the full cost of the new order.
Unclaimed: If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please get in touch with us so that we can investigate the problem and if found eligible we will arrange a re-shipping. Please note that you will be responsible for the cost of re-shipping, even if the original order did not include a shipping or delivery fee.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mymailbox.de@gmail.com.